Refund Policy

Refund Policy

Last updated: August 2026

At Chow Gaming, your satisfaction is our top priority. If you are not completely happy with your purchase, we're here to help. Please read our Refund Policy carefully before initiating a return.

1. Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • Proof of purchase (order confirmation or receipt) must be provided.

Certain items are non-returnable, including:

  • Digital products or downloadable software.
  • Items marked as final sale or clearance.
  • Gift cards.

2. How to Initiate a Return

To start a return, please contact us with your order number and reason for return. Our team will provide you with return instructions and a return shipping address. Please do not send items back without prior authorization.

3. Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–7 business days.

Please note that depending on your bank or credit card company, it may take additional time for the refund to appear in your account.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us and we will assist you.

6. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. Include your order number and photos of the item, and we will resolve the issue promptly at no additional cost to you.

7. Late or Missing Refunds

If you haven't received your refund after 7 business days, please:

  • Check your bank account again.
  • Contact your credit card company, as it may take some time before your refund is officially posted.
  • Contact your bank, as there is often some processing time before a refund is posted.

If you've done all of this and still have not received your refund, please contact us.

8. Contact Us

If you have any questions about our Refund Policy, please don't hesitate to get in touch. We're committed to making your experience with Chow Gaming a great one.